Developing teams. P1,P2, M1,M2 For the group project task we were asked to form a group of 5 people by our tutor Mark Grant in order to carry out the tasks for the team project work. On the 1st Aril 2015 we were all put into groups I was put into a group with Frankie O’Brien, Ricardo Erblon, and Branimira macheva and Jansyn Lewin. Roles of team members - Branimira Macheva ( chairperson) - Frankie O’Brien (market researcher) - Nazia Begum ( speaker/product development) - Ricardo Erblon ( Finance) - Jansyn Lewin (sectary) The Team members were given roles after a group meeting on the 31st of March 2015 discussing who is best fit for which role everyone agreed that Branimira should be chairperson as she is the most responsible and is able to give out instructions as well as dealing with issues. I was given the role as the speaker as I am good with communication and explaining myself. Jansyn was given the role as the sectary as he is good with writing up agendas and minutes as well as creating work which will be discussed during the group meetings. Frankie was given the role as the market researcher as he is knowledgeable and is able to find information that is useful for our project. Ricardo was given the role to do with finance due to him having good numeracy skills and is able to deal with that side of the project. My first organisation will my own called Londino Yogurt. I have chosen this as my first organisation as me and my team have worked to produce our very own product and have come up with a selection of our favourite frozen treats and it came down to yogurt we have created the name Londino which is a London pronounced in Greek. Another reason for choosing my own organisation is because of the team behind the making of the organisation/product. Teams at Londino Yogurt • chairperson • sectary • market researcher • finance • product development chairperson- Londino yogurt has a chairperson who is in charge of the decisions that will be made by the team and final requirements and orders that need to made will also be in the control of the chairperson for Londino Yogurt e.g. (Branimira macheva. The role that Branimira portrayed was that she was in charge of what improvements and important decisions that was made. Branimira made sure that everyone was working with the role they were given and also dealt with complaints that were made from team members. During meetings Branimira was the head of the table and ideas and feedback were given to her in order to resolve issues and development on the product. Market researcher Londino Yogurt has a member of the team who deals with the market research. This person role is to research on what ideas that will be beneficial for the product (Londino yogurt). Also this member of the team does market research in order to find out what customers likes and dislikes which leads to the benefit of the product. Sectary- The sectary for Londino yogurt works behind the chairperson. This person role consist of loads of writing and presentations. The sectary is responsible to write up agendas and minutes when a meeting are held with the team members of Londino yogurt. (Frankie) Finance- this person role is to deal with all the financial aspects to do with Londino yogurt. The finance member (Ricardo) has to deal with expenses that will be made in order to produce the Yogurt as well as promotional materials and other expenses that relates to making/promoting the Londino Yogurt. Speaker- this person role is to bring forward complaints and import within the team when meetings are held as well as presenting new ideas to other people outside the team e.g. when giving a presentation or a speech about the product. (myself) The benefits of working in a team at Londino yogurt is that everyone has a role that they work in and also everyone gives ideas an import in order to make sure the planning of the product goes well. The team members are given roles in order to carry out tasks which makes everyone equal as each person is given a job to do which makes it beneficial as everything gets done quicker when there are few more people doing tasks rather than one person doing everything. for example having a person who does all the research on the product as well as someone as in the team deals with the financial side because there is more help from different team members. Similarities – the similarities between the chairperson and sectary is that they work together when meetings are held the chairperson speaks while the sectary writes up what is being said and is allowed to communicate with the chairperson. The similarities between the market researcher and speaker is that they both have important information to give as they research on the same ideas and also give the same views and import as well as they both work together when meetings are held as the researcher gives the information and the speaker communicates to others to deliver the information. The similarities between the finance person and the market researcher is that they both research on effective methods that can help the team e.g. market researcher finds information on prices of goods as the finance member solves the financial side to do that in order to resolve problems the team may have with money. Differences- the difference between the chairperson and sectary is that the chairperson is labelled as the main person where as the sectary works bellow the chairperson to help them with agendas and minutes and also to write up information etc. The difference between the finance and the market researcher is that they both work in different fields as the finance member works with numeracy skills and the market researcher works with finding information and webs based technology knowledge. The difference between the speaker and market researcher is that the speaker only interacts with the Market researcher before meetings are arranged to be held so information is given other then that the speaker and market researcher work on different things as the speaker has to communicate with other members in order to gain information and import from them. My second organisation will be Starbucks coffee it is in the public sector and specialises in caffeine based products. The reason I have chosen Starbucks is because they work in forms of teams in all of the shops they own for example they have a store manager they also have a team leader, a person who deals with all the finance, a person who deals with deliveries of products, and most importantly the customer service workers who provide the service to each and every customer. The team at Starbucks • store manger • team leader • customer assistant manager - Starbucks has a team of people who work together in order to provide the best service to their customers. In all of the shops they have a manager who is in control of everything in order for the business to run smoothly the manger is in charge of every employee that is based in that chain. The mangers role is to make sure that the business is doing well, the employees are doing what they are supposed to be doing as well as making sure the best customer service is being provided and leading a successful business as if it is their own as they are the person in control of every role and situation based in the business. Team leader- the team leader is the person chosen by the store manger because they have been presented as the most responsible and reliable person in order to take charge of the workers and lead the role of what happens at Starbucks. The leaders role is to lead the way and help the other workers during their particular shift in what needs to happen e.g. collecting milk also someone cleaning the tables, making a certain tea or coffee based drink etc basic things that need doing during the hours that the shop is open. Customer assistant- the customer service workers are a team of people from 3-4 who work in the front line of the collection/paying point who take orders from customers on what they would like to buy from Starbucks also they are the people who make the caffeine based products e.g. coffee ,tea and serve it to the customers. The benefits of working in a team at Starbucks Is that everyone has role and they all have a job to fulfil and everyone is taking control and doing what they are supposed to be doing in order for the business to run successfully. Having a team and everyone taking a role is beneficial because the work gets done quicker if everyone puts import and is in the right job filed e.g. the workers know how to make a coffee based drink and serve in the respectful way and making the customers satisfied. The manger is taking the role in managing everything within the business from dealing with customer enquiries, employees being paid, what needs to be done etc. The team leader leading and teaching the employees the right training to get things done quicker which is beneficial to the customers as they will be served quicker and the job will be done faster. Overall having a team is the best way to gain more success as you are not the only one working and putting import as where as in a team you have 4 other people working with you in order to achieve the best results. Similarities – the similarities between the store manager and the team leader is that they both manage employees and deal with complaints and customer feedback they also work on the customer service section, Both train new employees at starbucks. The similarities between the team leader and customer assistants is that they work in the same work filed they both assist customers as well as preparing the orders. Differences – the differences between the store manager and team leader is that they both have different roles as the manager is in charge of the whole shop and dealing with the employees payments etc. The team leader has the role to lead and be in charge of all the employees and lead the section of the customer service point. The differences between the customer assistant and team leader is that the team leader works above them as they can contribute in meetings held in managements where as the employees only have the role to serve customers and deal with them. Making cohesive teams are very beneficial as people portray different roles as well as everyone has different personalities and how they work which makes everyone different and equal at the same time. for example everyone has tasks to complete which helps to reach goals of the same thing as well as different people work in different ways and time management and how much import an ideas they give which makes everyone’s import different which is a good thing in a business related activity as everyone can approach different ideas to make the product/service unique. Dr Meredith belbin following his doctorate he went to research on how people work during his research Meredith focused on the elderly and how much import and determination they put into their work the theory he carried out was that elderly people disliked pacing as well as introducing of finishing tasks on production line within a given period of time where older workers could be rewarded for accuracy rather than speed of work which then resulted to job satisfaction went on to be higher. (Reference 25th July 2015) http://www.belbin.com/rte.asp?id=5 4 factors – • positive team identity • good working relationships • positive energy • good communication positive team identity- positive team identity consists of trust between each team members in order to work with each other. Team members need to have trust in each other in order to reach the goal of the task. Also commitment in order to stay focused and determined on reaching the goal and helping one and other out during difficult times the team may face. Another example can be engagement each and every person in the team needs to be engaged in what needs to happen on improvement, import, ideas everyone has to pull their own weight and give 100% of their focus and import to the group. This will help to build cohesive team if each team member uses. Good working relationship- a good working relationship between each team member is being helpful to each other e.g. helping one of your team members when they are finding it difficult as it will benefit them as well as the team in order to get things done quicker. Also generosity being generous to each other being respectful to each other can be very beneficial as it will help stop conflict and problems if each team member respects each other views and takes in consideration of the import of particular people. positive energy- having positive energy in a group is very important as it well help everyone think and have clear mind it will also stop augments and disagreements if each person thinks in a positive manner and think wisely and also respect each other’s views and opinions as it will draw the energy to a positive level and everyone in the team can work well with each other and it will help to make a better cohesive team. Good communication- having good communication will help build a good cohesive team if each person communicates and listens effectively this will help flow the communication and help each other understand what is being said. Also listening to each other by understanding each other’s views. This will benefit if everyone clearly understands what the other person is interrupting a as it will make the person feel that their voice has been heard and understood and that their views matter within the group.